All goods may be returned within 7 days of receipt for a full product refund excluding actual cost of delivery deemed to be £120 for treadmills, £70 for elliptical trainers & £50 for exercise bikes & rowing machines where goods are returned or order cancelled after goods have been dispatched and despatch costs are not reimbursable by dispatching agent. No items will be accepted for re-fund without a returns number allocated by GymRatz. Return of goods to customer will be at customers expense.

Returns will only be accepted by prior arrangement and may be subject to a 15% re-stocking fee at GymRatz discretion.

Full cost of return will be the responsibility of the customer once goods have been accepted/received at customers delivery address.

It is the purchasers responsibility to ensure goods return un-damaged , and un-used, within original packing and in an "as new" condition. Adequate insurance cover should be taken out in case of goods returning damaged or un-saleable.

Should goods return damaged, the returnee should claim for cost of goods from their carrier. If goods are returned without returns number or authorisation by GymRatz a reasonable handling charge not exceeding 10% of goods value will be added to cost of returning goods. All goods returned to GymRatZ as unauthorised returns will be held for a period not exceeding 3 months before being disposed of at customers expense.

A simplified and easy to understand document relating to the terms and conditions by which all distance sellers must comply can be found on the following government page http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm