All goods may be returned within 7 days of receipt for a full product refund
excluding actual cost of delivery deemed to be £120 for treadmills, £70 for elliptical
trainers & £50 for exercise bikes & rowing machines where goods are
returned or order cancelled after goods have been dispatched and despatch costs
are not reimbursable by dispatching agent. No items will be accepted for re-fund
without a returns number allocated by GymRatz. Return of goods to customer will
be at customers expense.
Returns will only be accepted by prior arrangement and may be subject to a
15% re-stocking fee at GymRatz discretion.
Full cost of return will be the responsibility of the customer once goods have
been accepted/received at customers delivery address.
It is the purchasers responsibility to ensure goods return un-damaged
, and un-used, within original packing and in an "as new"
condition. Adequate insurance cover should be taken out in case of goods returning
damaged or un-saleable.
Should goods return damaged, the returnee should claim for cost of goods from
their carrier. If goods are returned without returns number or authorisation
by GymRatz a reasonable handling charge not exceeding 10% of goods value will
be added to cost of returning goods. All goods returned to GymRatZ as unauthorised
returns will be held for a period not exceeding 3 months before being disposed
of at customers expense.
A simplified and easy to understand document relating to the terms and conditions
by which all distance sellers must comply can be found on the following government